Operational Technology Guide for Kenyan Service Organizations
Plan a useful workflow and responsible data handling before commissioning a new system.
Prepared by Theo Nelson Business & Technology Solutions · Last reviewed 2026-09-28
Choose a single process
Pick one recurring form, approval, or report. Name the roles involved, expected inputs, and what decision the output supports.
Classify the information
Separate public, internal, and potentially sensitive data. Do not send patient, beneficiary, staff, or confidential records through public inquiry forms.
Assign access and review
Decide who may enter, see, correct, approve, and export information. Seek appropriate local privacy, security, and regulatory review before a sensitive system is implemented.
Prototype safely
Test with fictional or appropriately authorized data, then ask the intended users to confirm the form and report answer their real questions.
Plan continuity
Agree on training, backup administration, vendor fees, recovery responsibilities, and a post-launch review date in the written scope.
Describe the process with fictional or de-identified examples when contacting TNBTS.