Website and Professional Email Checklist for Philadelphia Service Providers
A mobile-first check of public content and the response process behind it.
Prepared by Theo Nelson Business & Technology Solutions · Last reviewed 2026-09-28
Read the site as a new visitor
On a phone, find the services, appointment requirements, contact method, and who the organization serves. Rewrite language that assumes the reader knows your team or internal abbreviations.
Use accessible content
Give each page a clear heading, descriptive links, readable text, and alternatives for informative images. Ask a colleague unfamiliar with the service to find the next step.
Make email accountable
Check the domain owner and mailbox administrators. Set up MFA, document which shared address handles inquiries, and assign a backup responder without sharing one password.
Keep public forms appropriate
Collect only the information needed for an initial reply. Healthcare and human-services teams should avoid public collection of protected health information and separately review privacy and vendor obligations.
Test before announcing
Send a harmless inquiry from another network, verify delivery and response, check links and keyboard access, and record who approves future website or email changes.
Test the visitor journey on a phone and identify the person responsible for fixing the first broken handoff.